Privacy statement for Narvik Hotel Wivel
Introduction
Narvik Hotel Wivel processes your personal data in various contexts, for example when you order services from us, stay overnight at our hotel, use services we provide and in certain other contexts. In our privacy policy you will find more information about our processing of personal data. Below you will also find contact information if you have questions or would like to request access.
We process your personal data in accordance with the current Norwegian Personal Data Act, including GDPR.
Responsible for the processing of your personal data
Our company Narvik Hotel Wivel, org. no. 922 592 306, Kongens Gate 36, 8514 Narvik tel. +4776944555, e-mail post@narvikhotelwivel.no is responsible for processing personal data in our central systems for booking, invoicing and hotel operations. When you book, stay and pay with us, it is Narvik Hotel Wivel that is responsible for processing.
Our company Narvik Hotel Wivel, org. no. 922 592 306, Kongens Gate 36, 8514 Narvik tel. +4776944555, e-mail post@narvikhotelwivel.no, is responsible for processing our website. Narvik hotel Wivel is also responsible for our marketing and the sending of emails to our customers and contacts as well as other digital marketing.
Processing of personal data related to booking and stay
In connection with your bookings made by yourself or by others on your behalf, we process the personal data we need in order to be able to fulfil the agreement on booking and purchase of services. This is information you have given us directly or that you have given us via a travel agency or agent. For example, we process information about your identity, your contact details, and your payment information. In addition, we process other information you may have given us that is relevant to your stay with us. This can be information about allergies or about special wishes for your stay.
We process this information for as long as it is necessary to fulfil the agreement on booking with you, and in addition for as long as applicable legislation or government orders require us to do so.
Processing of personal data for development, troubleshooting and security
We will process data that includes personal data to troubleshoot and correct errors, improve our services and the technology we use, and to analyse usage and user behaviour.
We anonymize data or prepare statistics as far as we can, but will also have to process personal data for development, troubleshooting, statistical and security purposes.
Processing of personal data in general
In the case of competitions or other activities that you can participate in, we will process personal data such as name and contact information when this is necessary, for example to register who is participating, and then select one or more winners. We will, as far as possible, provide concrete information about this when you participate in competitions or other activities.
If you contact our customer service or otherwise contact us with enquiries, we will process the personal data you provide as far as is necessary to answer and log your inquiry. We also keep a list of which newsletters and offers we send out and whether these are opened. The basis for this is legitimate interests or to fulfil agreements with you or answer your inquiries. The legitimate interests are to exercise good customer care.
In addition to processing described in our privacy policy or based on your consent, we will in some cases have to or be able to process personal data when applicable legislation, including the Personal Data Act and GDPR, a valid authority order or a court requires us to do so or allows us to do so.
Processing of personal data about our suppliers, business customers and contacts in business
We process information about contact persons at our suppliers, business customers, business partners, participants at our events aimed at the business world and other people who act in business activities. We do this in order to work efficiently, enter into and enforce contracts, recruit, run our business and develop our business and our professional network. Such information typically consists of name, contact information, position, company, expertise, business interests and participation in our events for the business community or previously shown interest in us and our employees.
We store such information if we consider that the person is a business contact with us.
The basis for this is legitimate interests.
Disclosure of personal data and statutory processing
We do not release your personal data to third parties, unless you have consented to this, or unless applicable legislation, including the Personal Data Act and the GDPR, a valid authority order or a court allows or requires us to do so.
For the record, we state that our use of a data processor to process information on our behalf is not considered disclosure.
Collection of personal information from others
To ensure that we have correct information about you, we may wash your information against other sources such as telephone directories, population registers and the like. In some cases, it may be relevant to credit check our customers, which means obtaining credit data from other sources. We collect demographic information such as age, gender, and language from other sources. We collect information from our partners when this is legal and necessary for the delivery of services and communication to you.
Your rights
You as an individual have several rights according to the personal data regulations. You have the right to demand access, correction, or deletion of the personal data we process about you. You also have the right to demand limited processing, object to the processing and demand the right to data portability.
If you want insight into our processing of your personal data, this can be done here. You can send other inquiries to us at post@narvikhotelwivel.no. We will respond to your inquiry to us as soon as possible, and at the latest within 30 days.
We will ask you to confirm your identity or ask you to provide additional information before we allow you to exercise your rights with us. We must do this to make sure that we only give access to your personal data to you – and not to someone pretending to be you.
If you believe that our processing of personal data is not in accordance with what we have described here or that we in other ways break the privacy legislation, you can alternatively complain to the Norwegian Data Protection Authority. You can find information on how to contact the Norwegian Data Protection Authority on the Norwegian Data Protection Authority’s website www.datatilsynet.no.
Use of data processor. Transfer abroad
We use several data processors to be able to deliver our services to you. Our largest data processor is our booking system Hoist AS.
Cookies/Information capsules
We use cookies to improve the user experience of our websites.
A cookie is a small text-based data file that is placed on your device (your smartphone, computer or, for example, tablet). The cookie helps to recognize the type of content and which pages are visited on our website. Information stored using a cookie can be how you use the website, what type of browser you use and which websites you have visited.
A permanent cookie remains on your device for a certain period of time. A session cookie is randomly stored in your device’s memory while you are on our websites. The session cookie disappears when you close your browser. We use both permanent cookies and session cookies. Nordic Choice may also use third-party cookies.
If you do not want our websites to place cookies on your device, you can turn off cookies in your browser. If you turn off cookies, the functionality of our website will be reduced.
Changes in privacy policy or in processing
We are continuously working on the development and improvement of our services to our customers. This could change the way or scope of our processing of personal data. The information we provide through this privacy policy will therefore be adjusted and updated at irregular intervals. We will also change the privacy policy when new rules or official practices make it necessary.
Kort fortalt
Vår nettstedsadresse er: https://www.narvikhotelwivel.no
Hvilke personopplysninger vi samler inn og hvorfor vi samler de inn
Om du booker et rom hos oss via bookingløsning registreres din informasjon gjennom vår booking leverandør , Hoist Group. Du kan se deres personvernerklæring, her.
Informasjonskapsler
Infromasjonskapsler er små tekstfiler som genereres og lagres på maskinen din i forbindelse met ditt besøk på våre nettsider. Disse kan inneholde informasjon som f.eks innloggingstatus, språkinnstillinger, huske handlekurv osv.
Innebygd innhold fra andre nettsteder
Artikler på denne siden kan inkludere innebygd innhold (f.eks. videoer, bilder, artikler osv.). Innebygd innhold fra andre nettsteder oppfører seg på nøyaktig samme måte som om den besøkende hadde besøkt nettstedet som det innebygde innholdet kommer fra.
Disse nettstedene kan samle inn opplysninger om deg, bruke informasjonskapsler, bygge inn sporingssystemer fra tredjeparter og overvåke hva du gjør via dette innebygde innholdet. Dette omfatter også sporing av handlingene dine via det innebygde innholdet dersom du har en konto og er logget inn på nettstedet.
Analyse
Vi bruker Google Analytics som trafikk og analyseverktøy. Dette innebærer at har tilgang til informasjon om ditt besøk som f.eks hvilke sider du besøker, hvilket operativsystem du bruker, geofgrafisk område osv. Denne dataen brukes til å analysere og forbedre nettstedet. Vi kan ikke gjenkjenne enkeltpersoner på nettstedet.
Hvem vi deler dine opplysninger med
Vi har ikke behov for og deler ikke dine opplysninger med andre. Hoist som underleverandør av Booking-løsningen skal heller ikke levere denne dataen til noen tredjeparter.
Rettighetene dine når det gjelder opplysninger vi har om deg
Hvis du har en konto på dette nettstedet eller har lagt igjen kommentarer, kan du be om å få en eksportfil som inneholder personopplysningene vi har om deg. Dette omfatter all data du har gitt oss. Du kan også be om at vi sletter alle personopplysninger vi har om deg. Dette omfatter ikke opplysninger vi er pålagt å lagre av administrative, juridiske eller sikkerhetsmessige årsaker.
Kort fortalt
Vi lagrer ikke noe data om deg utenom informasjon knyttet til din booking hos oss. I tillegg bruker vi informasjonskapsler i forbindelse med analyse for å kunne gi deg en bedre brukeropplevelse.